Terms & Conditions for Web Hosting Services

Last Updated: 25/01/2025

These Terms and Conditions (“Terms”) govern the use of the web hosting services (“Services”) provided by Nvaio Internet Solution (“Company”, “we”, “our”, “us”). By purchasing, accessing, or using our Services, you (“Customer”, “Client”, “you”) agree to be bound by these Terms.

If you do not agree, you must immediately stop using our Services.

1. Eligibility

You must be:

  • At least 18 years old

  • Legally capable of entering a binding contract

  • Using the Services for lawful purposes only


2. Account Registration

To use our Services, you must create an account and provide accurate and updated information.
You are responsible for:

  • Maintaining account security

  • Safeguarding passwords

  • All activities that occur under your account

We are not liable for unauthorized account access.


3. Service Usage

You agree not to use our hosting services for:

  • Illegal activities

  • Hosting malware, viruses, or harmful scripts

  • Sending spam emails or conducting phishing

  • Hosting copyrighted material without permission

  • Distributing adult, hateful, or abusive content (if applicable)

  • Overloading servers, engaging in DDoS attacks, or compromising security

Violation may lead to immediate suspension or termination.


4. Server Resource Limits

To ensure fair usage, the following restrictions may apply:

  • CPU, RAM, and storage usage

  • Email sending limits

  • Number of files (inodes)

  • Bandwidth restrictions

Excessive usage may result in throttling, upgrade requests, or suspension.


5. Payment & Billing

  • All fees must be paid in advance unless stated otherwise.

  • Payments are non-refundable unless covered under our Refund Policy.

  • Failure to pay may lead to service suspension or termination.

  • Prices may change with prior notice.


6. Refund Policy

Refunds, if applicable, follow our official Refund Policy.
Refunds are not provided for:

  • Domain registrations or renewals

  • SSL certificates

  • Server misuse or policy violations

  • Late cancellations


7. Backups & Data Security

We may offer automated backups, but:

  • Backups are not guaranteed

  • Customers are responsible for their own backups

  • We are not liable for data loss due to system failure, hacking, or misuse


8. Uptime Guarantee

We strive to provide 99.9% uptime, excluding:

  • Scheduled maintenance

  • Hardware failures

  • Third-party attacks

  • Events beyond our control (force majeure)

Any uptime credits follow our SLA (Service Level Agreement).


9. Domains & DNS

When booking or transferring domains:

  • Domain availability cannot be guaranteed

  • DNS propagation may take up to 48 hours

  • Domain fees are non-refundable


10. Email Services

Our email hosting must not be used for:

  • Bulk emailing

  • Spam or unsolicited marketing

  • Fraudulent or misleading communications

Misuse may result in blacklisting or service suspension.


11. Prohibited Activities

You may not use our platform for:

  • Hacking or security breaches

  • Hosting or sharing pirated files

  • Cryptocurrency mining (unless permitted)

  • Mass mailing or automated spam tools

  • Reselling our services without authorization


12. Suspension & Termination

We reserve the right to suspend or terminate your account if:

  • You violate these Terms

  • You misuse server resources

  • You engage in illegal or harmful activities

  • Payments fail or remain overdue

No refunds will be issued for terminated accounts due to violations.


13. Limitation of Liability

We are not responsible for:

  • Loss of data

  • Loss of revenue or profits

  • Downtime due to technical issues

  • Security breaches caused by third parties

  • Customer errors or misconfigurations

Our maximum liability is limited to the amount paid by you for the current service period.


14. Indemnification

You agree to indemnify and protect us from:

  • Legal claims

  • Damages

  • Losses and expenses
    arising from hosting-related activities, content, or misuse.


15. Modification of Terms

We may modify these Terms at any time.
Changes will be posted on our website, and continued use of the Services implies acceptance.


16. Governing Law

These Terms are governed by the laws of India.
Any disputes will be resolved in the courts of India.

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