Last Updated: 25/01/2025
These Terms and Conditions (“Terms”) govern the use of the web hosting services (“Services”) provided by Nvaio Internet Solution (“Company”, “we”, “our”, “us”). By purchasing, accessing, or using our Services, you (“Customer”, “Client”, “you”) agree to be bound by these Terms.
If you do not agree, you must immediately stop using our Services.
You must be:
At least 18 years old
Legally capable of entering a binding contract
Using the Services for lawful purposes only
To use our Services, you must create an account and provide accurate and updated information.
You are responsible for:
Maintaining account security
Safeguarding passwords
All activities that occur under your account
We are not liable for unauthorized account access.
You agree not to use our hosting services for:
Illegal activities
Hosting malware, viruses, or harmful scripts
Sending spam emails or conducting phishing
Hosting copyrighted material without permission
Distributing adult, hateful, or abusive content (if applicable)
Overloading servers, engaging in DDoS attacks, or compromising security
Violation may lead to immediate suspension or termination.
To ensure fair usage, the following restrictions may apply:
CPU, RAM, and storage usage
Email sending limits
Number of files (inodes)
Bandwidth restrictions
Excessive usage may result in throttling, upgrade requests, or suspension.
All fees must be paid in advance unless stated otherwise.
Payments are non-refundable unless covered under our Refund Policy.
Failure to pay may lead to service suspension or termination.
Prices may change with prior notice.
Refunds, if applicable, follow our official Refund Policy.
Refunds are not provided for:
Domain registrations or renewals
SSL certificates
Server misuse or policy violations
Late cancellations
We may offer automated backups, but:
Backups are not guaranteed
Customers are responsible for their own backups
We are not liable for data loss due to system failure, hacking, or misuse
We strive to provide 99.9% uptime, excluding:
Scheduled maintenance
Hardware failures
Third-party attacks
Events beyond our control (force majeure)
Any uptime credits follow our SLA (Service Level Agreement).
When booking or transferring domains:
Domain availability cannot be guaranteed
DNS propagation may take up to 48 hours
Domain fees are non-refundable
Our email hosting must not be used for:
Bulk emailing
Spam or unsolicited marketing
Fraudulent or misleading communications
Misuse may result in blacklisting or service suspension.
You may not use our platform for:
Hacking or security breaches
Hosting or sharing pirated files
Cryptocurrency mining (unless permitted)
Mass mailing or automated spam tools
Reselling our services without authorization
We reserve the right to suspend or terminate your account if:
You violate these Terms
You misuse server resources
You engage in illegal or harmful activities
Payments fail or remain overdue
No refunds will be issued for terminated accounts due to violations.
We are not responsible for:
Loss of data
Loss of revenue or profits
Downtime due to technical issues
Security breaches caused by third parties
Customer errors or misconfigurations
Our maximum liability is limited to the amount paid by you for the current service period.
You agree to indemnify and protect us from:
Legal claims
Damages
Losses and expenses
arising from hosting-related activities, content, or misuse.
We may modify these Terms at any time.
Changes will be posted on our website, and continued use of the Services implies acceptance.
These Terms are governed by the laws of India.
Any disputes will be resolved in the courts of India.
